I was blown away today by Rita Emmett, author of The Procrastinator's Handbook (an excellent book, by the way). I ordered one of her tapes from her website. It only cost $8.77, but shipping was $24 because I'm in Canada. There were no other options, so I went ahead and ordered it.
Within a few hours, I had a personal voicemail and e-mail from Rita herself. She said that the shipping just didn't seem right to her, and she offered to figure out a way to ship it cheaper and reimburse me. I recognized her voice from her audio book, and I couldn't believe she called herself. I'm what Ken Blanchard would call a Raving Fan. Thanks, Rita.